Generic video tools don't survive a clinical workflow.
Off-the-shelf video is fine for a meeting. It's not fine for an encounter that has to bill, prescribe, document into the chart, and survive an audit. Clinical-grade telehealth requires real architecture.
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Patient identity tied to MRN, not email.
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Encounter notes that flow into the EHR.
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e-Prescription with EPCS support.
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Audit logs admissible in compliance review.